Return and Refund Policy
Our Commitment
At Finecraft Decor, we stand behind the quality of our products and aim for 100% customer satisfaction. We understand that sometimes things don't go as planned, and we're here to ensure a smooth resolution.
Key Information:
- 30 days return period
- Processed within 14 days
- No restocking fee
Return & Replacement Window
You have 30 calendar days to return an item from the date you received it.
Eligible Returns
To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
A receipt or proof of purchase is necessary for completing your return.
Damaged or Incorrect Items
If you receive a damaged, discolored, or incorrectly made item, please reach out to us within 30 days with photographic proof.
Upon approval of your return, we will send a replacement item with expedited shipping at no additional cost to you.
Return Process
Contact us at returns@finecraftdecor.com or live chat with your proof of purchase, and if applicable, photos of the damaged or incorrect item.
After reviewing your return request, we will send you a return shipping label along with instructions on how and where to send your package.
Items returned to us without first requesting a return will not be accepted.
Refunds
Upon receipt and inspection of your return, we will inform you about the approval or rejection of your refund.
Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Questions
For any inquiries regarding our return policy, please contact us at returns@finecraftdecor.com or our live chat.
Customer Support
Registered Legal Business Name: ENERBERY LLC
FEI/EIN Number: 88-1558287
Store Name: Finecraft Decor(reg.No 97805288)
Address: 628 Cleveland st, Clearwater Florida 33755, United States
Email: info@finecraftdecor.com
Phone Number:+1 727-432-4123